INFORMATION & RESOURCES

Client Resources

The Ventura County Behavioral Health Department offers a wide range of behavioral health services to ensure that our residents of Ventura County have access to help when they need it. Learn more about our services and resources and ways in which we can best help you meet your needs.

Beneficiary Handbooks

Mental Health Plan Beneficiary Handbook

We provide specialty mental health services for people who live in Ventura County and are eligible for Medi-Cal. This handbook explains your benefits and how to get care.

If you speak a language other than English, free oral interpreter services are available to you. You may request this handbook and other materials at no cost to you in other languages or auxiliary formats, such as Braille, 18-point font large print, or audio. This handbook and other materials are available in English and Spanish. If you would like this handbook or other written materials in a language other than English or Spanish, or to get interpreter, linguistic, and cultural help, you may call the Ventura County Mental Health Plan 24-hours a day, 7 days a week at 1-866-998-2243. The call is toll free.

Substance Use Treatment Handbook
Drug Medi-Cal Organized Delivery System (DMC-ODS)

It is important that you understand how the Drug Medi-Cal Organized Delivery System (DMC-ODS) plan works so you can get the care you need. This handbook explains how to receive substance use treatment services, what benefits you have access to and your rights and responsibilities as a member of your county DMC-ODS plan.

Provider Directories

Interoperability

As of March 1, 2024, Ventura County Behavioral Health (VCBH) Plan members will have more ways to see health information in one place. If you choose to, you can use a digital application (“app”) from another organization (a “third party”) to see your health care information. Please read the attached Plan Member Education material to learn more about this new option to see your health care information, things to remember when picking an app, and your rights.

Download: Plan Member Educational Material

Download: Plan Member Educational Material – Spanish

Patient Access API

Patient Access API Implementation Date
2/16/2024

Production Base URL for Patient Access API
https://ihe-silver-age.ehnusa.net:8443/SpiritQRDMFhir/R4

FHIR Capability Statement URL
https://ihe-silver-age.ehnusa.net:8443/SpiritQRDMFhir/R4/metadata

Latest FHIR Version Supported
HL7 FHIR Release 4.0.1

Implementation Guides Supported

  • HL7 Smart APP Launch Framework IG 1.0.0
  • Carin Consumer Directed Payer Data Exchange IG
  • HL7 FHIR Da Vinci Pdex IG Version STU 2.0.0
  • HL7 FHIR Da Vinci Pdex U.S. Drug Formulary IG Version STU 2.0.1

Download: CalMHSA Patient Access API Policy

Provider Directory API

Provider Directory API Implementation Date
2/16/2024

Production Base URL for Provider Directory API
https://ihe-silver-age.ehnusa.net:8443/SpiritQRDMFhir/R4

FHIR Capability Statement URL
https://ihe-silver-age.ehnusa.net:8443/SpiritQRDMFhir/R4/metadata

Latest FHIR Version Supported
HL7 FHIR Release 4.0.1

Implementation Guides Supported

  • HL7 FHIR US Core IG STU  3.1.1
  •  HL7 FHIR Da Vinci PDEX Plan Net IG Version STU 1.1.0

Download: CalMHSA Provider Directory API Policy

Grievance and Appeals

If you are unhappy with any issue related to Specialty Mental Health Services, Substance Use Treatment Services, or Mental Health Services Act (MHSA) you may call our Quality Management Department at 1-888-567-2122 and we will try to resolve your concerns. Please see the forms below and either submit your Grievance Form or give us a call.

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